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Terms and Conditions


This website https://www.akoyasecrets.com/ is owned and operated by Akoya Secrets Sdn Bhd (1371881-M).

Access & Use

Your access to, and use of the materials contained in, the Akoya Secrets official website is conditional on your acceptance and compliance with the terms, conditions, notices and disclaimers contained in this document or elsewhere on the Akoya Secrets official website ("Terms and Conditions"). By using Akoya Secrets' official website, you agree to be bound by these Terms and Conditions.


Akoya Secrets reserves the right to amend the Terms and Conditions without notice at any time. Your use of our Akoya Secrets Website following such changes constitutes your agreement to be bound by the new Terms and Conditions.


To register with the Akoya Secrets official website, you must be over eighteen (18) years of age. You must ensure that the details provided by you on registration or at any time are correct and complete. You must inform us immediately of any changes to the information that you provided when registering by updating your personal details.

Information Collected & Use of Information

Akoya Secrets collects the details provided by you on registration together with information we learn about you from your use of our service and your visit to Akoya Secrets' official website.

By using the Akoya Secrets official website, you expressly accept and give your unconditional consent that we may use any and/or disclose information about your demographics in any manner which does not reveal your identity for purpose of marketing, promotional, strategic development, research, and customer care.

Intellectual Property

The content of the Akoya Secrets official website is protected by copyright, trademarks, database, and other intellectual property rights. You may retrieve and display the content of the Akoya Secrets official website on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Akoya Secrets official website without written permission from Akoya Secrets.

No license is granted to you in these Terms and Conditions to use any trademark of Akoya Secrets.


You may not use the Akoya Secrets official website for any of the following purposes:

  1. disseminating any unlawful, harassing, libelous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material;
  2. transmitting material that encourages conduct that constitutes a criminal offense, results in civil liability, or otherwise breaches any relevant laws, regulations, or code of practice;
  3. gaining unauthorized access to other computer systems;
  4. interfering with any other person's use or enjoyment of the Akoya Secrets official website;
  5. breaching any laws concerning the use of public telecommunications networks;
  6. making, transmitting, or storing electronic copies of materials protected by copyright without the permission of the owner.

You will indemnify us against all losses, liabilities, costs, and expenses reasonably suffered or incurred by us, all damages awarded against us under any judgment by a court of competent jurisdiction, and all settlements sums paid by us as a result of any settlement agreed by us arising out or in connection with:

  1. any claim by any third party that the use of the Akoya Secrets official website by you is defamatory, offensive or abusive, or of an obscene or pornographic nature, or is illegal or constitutes a breach of any applicable law, regulation or code of practice;
  2. any claim by any third party that the use of the Akoya Secrets official website by you infringes that third party's copyright or other intellectual property rights of whatever nature; and
  3. any fines or penalties imposed by any regulatory, advertising, or trading body or authority in connection with the use of the Ambrosial Website by you.

Availability of the Akoya Secrets Official Website

Although Akoya Secrets' official website aims to offer you the best service possible, it makes no promise that the services at the Akoya Secrets official website will meet your requirements. Akoya Secrets' official website cannot guarantee that the service will be fault-free. If a fault occurs in the service you should report it by email at akoyasecrets@gmail.com and we will attempt to correct the fault as soon as we reasonably can.

Your access to the Akoya Secrets official website may occasionally be restricted to allow for repairs, maintenance, or the introduction of new facilities or services. Akoya Secrets' official website will attempt to restore the service as soon as it reasonably can.

Akoya Secrets Official Website's right to suspend or cancel your registration of membership

Akoya Secrets' official website may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these Terms and Conditions.

You can cancel this agreement at any time by informing us in writing. If you do so, you must stop using the Akoya Secrets official website.

The suspension or cancellation of your registration and your right to use the Akoya Secrets official website shall not affect either party’s rights or liabilities.

Paragraphs 8, 9, and 12 of these Terms and Conditions shall survive cancellation.

Akoya Secrets Official Website's liability

The Akoya Secrets official website is provided without any warranties or guarantees of any kind either express or implied, including without limitation, warranties of title, or implied warranties of merchantability or fitness for a particular purpose. You must bear the risks associated with the use of the Internet.

Akoya Secrets will ensure that information or material included on the Akoya Secrets official website is correct, reputable, and of high quality. Akoya Secrets will not be responsible for any errors or omissions or for the results obtained from the use of information or for any technical problems you may experience with the Akoya Secrets official website. If Akoya Secrets is informed of any inaccuracies in the information or material on the Akoya Secrets official website, Akoya Secrets will attempt to correct the inaccuracies as soon as it reasonably can.

In particular, Akoya Secrets disclaim all liabilities in connection with the following:

  1. incompatibility of the Akoya Secrets official website with any of your equipment, software, or telecommunications links;
  2. technical problems including errors or interruptions of the Akoya Secrets official website;
  3. unsuitability, unreliability, or inaccuracy of the Akoya Secrets official website;
  4. inadequacy of the Akoya Secrets official website to meet your requirements.

To the full extent allowed by applicable law, you agree that we will not be liable to you/or any third party for any consequential or incidental damages (including but not limited to loss of revenue, loss of profits, loss of anticipated savings, wasted expenditure, loss of privacy and loss of data) or any other indirect, special or punitive damages whatsoever that arise out of or are related to the Akoya Secrets official website.

Applicable Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of Malaysia and any disputes will be resolved exclusively only by the Courts of Malaysia.

International Use

Akoya Secrets makes no promise that materials on the Akoya Secrets official website are appropriate or available for use in locations outside Malaysia, and accessing the Akoya Secrets official website from territories where its contents are illegal or unlawful is prohibited. If you choose to access this site from locations outside Malaysia, you do so on your own initiative and are responsible for compliance with local laws.


You may not assign, sub-license or otherwise transfer any of your rights under these Terms and Conditions.

If any provision of these Terms and Conditions is found to be invalid by any court having competent jurisdiction, the invalidity of that provision will not affect the validity of the remaining provisions of these Terms and Conditions, which shall remain in full force and effect.

If you breach these Terms and Conditions and Akoya Secrets official website ignores this, Akoya Secrets will still be entitled to use its rights and remedies at a later date or in any other situation where you breach the Terms and Conditions.

Akoya Secrets shall not be responsible for any breach of these Terms and Conditions caused by circumstances beyond its control.

Shipping (MALAYSIA)

For WEST Malaysia customers, a flat rate of RM6 applies for orders below RM200 while orders above RM200 are shipped for FREE.

For EAST Malaysia customers, a flat rate of RM10 applies for every order.

We will use the following courier companies, Poslaju, Pgeon, NinjaVan, and etc, according to the shipping area. 

After the customer place an order, we need 2 working days for our stock preparation, the 3rd day of order counted as the 1st day of delivery. Normally delivery time takes 2-5 working days for West M’sia, 5-9 working days for East M’sia.

If the parcels in West M’sia area have not been received on the 6th working day, please inform us, we will send out 1pc 20ml sachet per day of delay on your next purchase. The amount of repurchase is unlimited.

If the parcels in East M’sia area have not been received on the 10th working day, please inform us, we will send out 1pc 20ml sachet per day of delay on your next purchase. The amount of repurchase is unlimited.

*public holiday and weekends are non-working days

We will inbox/email every customer tracking number of the parcel when the parcel is picked up by courier service.

Please trace your parcel here:

Poslaju: https://www.tracking.my/couriers/poslaju

Pgeon: https://www.pgeon.delivery/track-parcel

NinjaVan: https://www.ninjavan.co/en-my/tracking

If there is any unsuccessful delivery of the parcel with Poslaju, please call 1300-300-300 to reschedule for a second delivery. 

Please ENSURE you trace and track your parcel. If the parcel is returned to us due to the customer providing the wrong address/ nobody at home and not picking it up from the Poslaju office, we will only do the second shipment after receiving the postage fee for Malaysia address, WEST M'sia RM 6; EAST M'sia RM 10. Or else, customer has to come to our office to pick up the parcel.

Return Policy


Should you have any questions with regards to the direction of the use of the product, or the service that we provided, please contact us at Whatsapp +6016-247 9789 or email us at akoyasecrets@gmail.com .

Whatsapp/ email estimated reply time : within 1 – 2 working days


Return and Refund Policy

All products sold are NOT RETURN AND REFUNDABLE except for quality defective. If there is quality defective, kindly refer to the PRODUCT DEFECTS section below for new product shipment.


Product Defects

1. All parcels are well packed and sealed accordingly. If the parcel is not in good condition when you receive it, please don't let the postman leave. 

    a. Take a photo of your consignment note and the parcel.

    b. Don't sign to accept the parcel, ask the postman to return to us.

c. Send us the photos by email to akoyasecrets@gmail.com and we will ship out a new parcel within three (3) working days.

d. Inform us by WhatsApp after you have sent the email to akoyasecrets@gmail.com

2. If you accidentally received the parcel and only found the defective products after you have opened the parcel,

   a. Take a photo of the defective product and send it to our customer service

   b. We will do verification and if it is a genuine case we will send you a replacement within three (3) working days.

3. If you found that the product received isn't the same as what you have ordered,

    a. Take a photo of the wrong product with your order number and send it to our customer service at +6016-247 9789.

    b. If we have shipped the wrong product to you, please WhatsApp us at +6016-247 9789, we will liaise with you on how to return it to us and we will send out the exact product to you within three (3) working days.


Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us. 


Our office address: B3-9-2, Lorong Batu Nilam 3F, Bandar Bukit Tinggi, 41200 Klang, Selangor Darul Ehsan, Malaysia.

Tel : +6016-247 9789

Email : akoyasecrets@gmail.com

Office Hours : 9:00am to 5:00pm

Mon-Fri (Excluding Public Holidays)

Please contact us two (2) days before you visit our office.